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Person Interviewed                Michelle Allen

Role (Position, Company)      Buyer/Scheduler, New Flyer

Interviewer                              Hannah Schmeling

Date Interviewed                    2/25/21

Can you share a bit about the project work that Dalsin completed for you?

Dalsin does mainly our side screens, and we’ve tried to use as much insight from Dalsin as we can. Our engineering works with Dalsin pretty much exclusively and all our side screens come from Dalsin. On my end its more of the delivery side.

What challenges have experts from the Dalsin helped you address?

Mainly pull-ins, we have a purchase order that’s scheduled for March 10th and I asked for it for February 26th, so it’s working together and trying to get that accomplished. It’s the same thing for the packaging, we have conversations on how to get the best packaging, and the best value from that.

How did the relationship with you and process work?

Dalsin is hitting 100% delivery performance, rejects are basically none. We get good product, and we get delivery on time, which is very important.

What outcomes or results from your work with Dalsin have your experienced? (time, cost, quality)

Quality is good, we’re always reviewing the cost and that goes with our sourcing department.

What makes Dalsin a good partner to work with?

Dalsin is very responsive, I’m not constantly begging for an answer.